"Factories manufacture Products, Business Processes produce Services"

What is Lean Process Mapping?

Business process mapping, a visual Lean Tool, refers to how the activities, and responsibilities are interconnected. As a part of the Total Service Management Pillar in the Lean Management Model, a clear and detailed business process map or diagram helps identify waste and standardize the work. Redesigning business processes aims at reducing cost and NVA.

Benefits of Lean Process Mapping:

  • Becomes visual representation of business end-to-end processes
  • Tracks changes in the processes
  • Helps in identifying and deciding activities and owners
  • Supports induction process of new recruits
  • Helps in identifying non value adding activities and optimize the process flow to shorten the overall time consumed
  • Can work as base for continuous improvement
  • Identifying risks in processes

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