TOTAL SERVICE MANAGEMENT

service-managment

"Lean in Manufacturing and Lean in Service run parallel"

What is Lean in Services?

Although Lean finds its roots in in manufacturing, the benefits if lean philosophy extends to service sector industries as well. The principle of lean is that to achieve maximum productivity and performance with the fewest of the resources. The fundamental concept of lean is to assist businesses something that's valuable for his or her customers then optimize their value creating processes by ablation waste and to perfect the whole operation in order that the service flows smoothly.

WHY IS LEAN MANAGEMENT REQUIRED IN SERVICE SECTOR

Companies in the service sector are constantly under pressure of delivering excellent customer service, faster response times and valuable support for their customers. Lean can help in optimizing all service delivery processes by targeting wastes and either removing them completely or move to a more effective state as part of a journey of continuous improvement.In IT firm, Lean tools can improve the customer experience by reducing unnecessary activities such as the number of call transfers and unnecessary IT processes, whilst also providing solutions to cut down on errors, maximize employee empowerment and become more cost-effective.

Popular Lean Tools deployed most effectively in service based organizations are:
  • Business Process Mapping
  • Lean Inventory Management
  • Supply Chain management
  • Lean Six Sigma
  • Problem Solving Tools
  • 7 New QC Tools, etc.

BENEFITS OF LEAN MANGEMENT IN SERVICE SECTOR

It will help you to motivate your employees, increase customer value and improve the efficiency of your business.Lean is more useful to define a more effective strategy. Lean are often used across functions like sales, marketing, credit, collections, customer services, back-office, front-office, operations and merchandise development.

Successful implementation for lean in service sector:

Lean in the Healthcare:

In Healthcare Sector, Lean aims to minimize waste in every process, procedure, and task through an on-going system of improvement. Using lean principles, all members across the organization, from doctors and nurses to operations and administration staff, continually strive to identify areas of waste and eliminate anything that does not add value for patients.

Key steps in Lean Management in Healthcare:
  • Identify customers and specify value added
  • Identify and map value streams
  • Create flow by eliminating waste
  • Organise according to customer pull
  • Improve continuously
Lean in Public Sector:

While lean implementation is considered to be the best in private sector, its benefits are boundless and hence lean is also deployed in multiple government sectors. For governments around the world prime concern is to deliver better education, better health care, better pensions, and better transportation services. Lean tools help greatly in delivering values to the population it serves.

Benefits of Lean Management in public sector:
  • Higher productivity
  • Better quality of service
  • Lower costs
  • Happy citizen
Lean in the finance sector:

Financial sectors like banks, and insurance and revenue services can utilize Lean principles effectively and gain substantial benefits; the main benefits being improved efficiency, deduction of costs and improved customer satisfaction. In today’s time, banks and financial institutions aims to produce services efficiently, reduce response times and cut operating costs. To accomplish this, it's necessary to drive change simultaneously within the three core areas of individuals , processes, and planning. Lean Consultants have helped finance firms, insurance firm and leasing enterprises worldwide instil lean changes with long lasting benefits and contribute towards adding value to business.

Lean in the airline industry:

Airlines are such a process, labour, and capital intensive that small reductions in waste go straight to the bottom line, improve the customer experience, and engage employees in a more productive workplace. An airline that acknowledges lean techniques can cut its costs significantly while enhancing the experience of employees and customers. This is achieved by sharpening on-time performance, reducing wait times for guests, increasing the working availability of aircraft and ground assets, and helping employees to make the most productive use of their valuable time.

Lean in the Education:

Lean in education is an improvement approach that encourages all schools to spot and solve problems that prevent students et al. who enjoy education from achieving the very best quality outcomes possible. While Lean Management is fundamentally about achieving efficiency and quality, Lean Philosophy also emphasizes the importance of relationships between management, teacher, administration, students and parents.

Few areas where lean benefits can be directly observed are:
  • Accounting
  • Emergency Preparedness
  • Human Resources
  • Facility Maintenance
  • Budgeting
  • Food Service
  • Technology
  • Professional Development
  • Certification
  • Fundraising
  • Testing
  • Parent/Community Relations
  • Communications
  • Office Administration
  • Transportation
  • Reporting

For more details about Lean Manufacturing Training & Consulting Email : info@avci-lean.com or Call / Whatsapp : +91 9824009792