LEAN SERVICE MANAGEMENT

What is Lean in Services?

Although Lean finds its roots in manufacturing, the benefits of lean philosophy extend to service sector industries as well.

Lean Services or Lean Business Processes give a seamless flow of information and support the core functions of the organization through productivity, quality, and delivery.

Lean Services, in a way, can be termed as the nervous system of manufacturing excellence which connects all the excellence tools and concepts for a fruitful outcome.

WHY IS LEAN MANAGEMENT REQUIRED IN SERVICE SECTOR

Companies in the service sector are constantly under pressure to deliver excellent customer service, faster response times, and valuable support for their customers. Lean helps in optimizing all service delivery processes by targeting wastes and either removing them completely or moving to a more effective state as part of a journey of continuous improvement.

BENEFITS OF LEAN MANAGEMENT IN SERVICE SECTOR

Lean principles when applied to service sectors or functional areas of the organization such as Finance, Sales, Marketing, HR, Warehousing, Distribution, Logistics, etc. generate great benefits, such as:

• Designing Seamless workflow
• Reducing employee workload, by focussing on Value Adding activities
• Improving Productivity
• Creating a culture of Zero-Defect Processing
• Enhancing Employee satisfaction through engagement
• Reducing organization Through Put Time
• Enhancing customer satisfaction and brand loyalty